1. Introduction

ProlinkU ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect with service professionals or offer your professional services.

By using ProlinkU, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, password, and profile photo
• Business Information (for Professionals): Business name, license numbers, service categories, business description, portfolio photos, and business address
• Payment Information: Debit/credit card details, billing address, and transaction history
• Location Data: Your business location and service area radius
• Communications: Messages between customers and professionals, reviews, and support inquiries

2.2 Automatically Collected Information

• Device information (browser type, operating system)
• IP address and approximate location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Connect customers with relevant service professionals
• Process transactions and send related information
• Send notifications about leads, jobs, and account activity
• Respond to customer service requests and support needs
• Verify professional credentials and business information
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

• With Service Professionals: When you submit a service request, we share your contact information and project details with relevant professionals
• With Customers: Professional profiles, including business information and reviews, are visible to customers
• Payment Processors: We share payment information with secure third-party processors
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Access controls and authentication requirements

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format

To exercise these rights, contact us at privacy@prolinku.com

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze site traffic and usage patterns
• Personalize content and recommendations

You can control cookies through your browser settings, though some features may not function properly without them.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legitimate business purposes, legal compliance, or dispute resolution.

9. Children's Privacy

ProlinkU is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will promptly delete it.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of ProlinkU after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

1. Acceptance of Terms

By accessing or using ProlinkU ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Platform.

2. Description of Service

ProlinkU is a platform that connects customers seeking services with independent service professionals. We facilitate introductions between parties but are not a party to any agreement between customers and professionals.

3. User Accounts

3.1 Registration

You must provide accurate, complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Eligibility

You must be at least 18 years old and legally able to enter into contracts to use ProlinkU.

4. Professional Accounts

4.1 Business Representation

Professionals represent that all business information provided is accurate and that they possess all required licenses, permits, and insurance for the services offered.

4.2 Lead System

Professionals agree to our lead-based pricing model:

• Leads are charged automatically to the payment method on file
• Lead prices vary based on the selected plan (Starter, Growth, Premium)
• Leads are non-refundable once delivered
• Higher-tier plans receive priority placement in search results

4.3 Payment Terms

• Valid payment method must be maintained on account
• Charges occur automatically when leads are sent
• Failed payments may result in account suspension

5. Customer Responsibilities

Customers agree to:

• Provide accurate project information
• Communicate respectfully with professionals
• Pay professionals directly for services rendered
• Leave honest reviews based on actual experiences

6. Prohibited Conduct

Users may not:

• Provide false or misleading information
• Harass, abuse, or harm other users
• Use the platform for illegal purposes
• Circumvent the lead system or fees
• Scrape data or use automated systems without permission
• Impersonate others or misrepresent affiliations

7. Intellectual Property

The ProlinkU platform, including all content, features, and functionality, is owned by ProlinkU and protected by intellectual property laws. Users retain ownership of content they submit but grant us a license to use it for platform operations.

8. Disclaimer of Warranties

ProlinkU is provided "as is" without warranties of any kind. We do not guarantee:

• The quality of work performed by professionals
• The accuracy of professional credentials or reviews
• Continuous, uninterrupted access to the platform
• That leads will result in completed jobs

9. Limitation of Liability

ProlinkU shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. Our total liability shall not exceed the amounts paid by you in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify and hold ProlinkU harmless from any claims, damages, or expenses arising from your use of the platform, violation of these Terms, or infringement of any rights of another party.

11. Termination

We may terminate or suspend your account at any time for violations of these Terms. Upon termination, your right to use the platform ceases immediately. Professionals remain responsible for any outstanding charges.

12. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the American Arbitration Association rules. Class action lawsuits and class-wide arbitration are waived.

13. Governing Law

These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the platform after changes constitutes acceptance of the new Terms.

15. Contact